1. Clothing Condition Please send freshly washed clothing. We can’t use items that are soiled, stained, or have strong odors.
2. Cutting & Embroidery Your garment will be cut and embroidered as part of the custom keepsake process and cannot be restored to its original state. Leftover fabric will be returned unless requested otherwise. Please ensure you’re ready to part with your garment. We can’t replace sentimental or irreplaceable items if damaged.
3. Unusable Materials We can’t work with leather, thick vinyl, sequins, or bulky fabrics.
4. Shipping Responsibility Customers cover all shipping costs and are responsible for items in transit. Please use a trackable service.
5. Natural Variations Each keepsake is individually crafted, so gentle variations in stitching or shape may occur.
6. No Returns / Refunds All sales are final once embroidery begins. We can’t accept returns, exchanges, or refunds for custom keepsakes.
7. CommunicationThread color selections will be sent via email. Please check your inbox (and spam folder) so we can complete your keepsake smoothly.
8. Photos & Videos We occasionally share photos or short clips of our keepsakes to showcase the love and detail behind each piece.If you’d prefer yours to remain private, just let us know, we’ll always respect that. 💛