To keep your embroidered piece looking beautiful for years to come, please follow these care guidelines:

• Turn garment inside out before washing
  
• Machine wash cold on a gentle cycle
  
• Wash with like colors
  
• Use mild detergent
  
• Do not bleach
  

Drying:

• Lay flat to dry or tumble dry on low heat
  
• Avoid high heat to protect stitching
  

Ironing:

• Do not iron directly on embroidery
  
• If needed, iron inside out on low heat
  

Additional Care:

• Do not dry clean
  
• Avoid fabric softeners, as they may weaken threads over time
  

Following these instructions will help preserve the embroidery’s texture, color, and integrity.

Yes! We offer local pickup and drop off for custom items for customers in the area.

Local pickup and drop off is by appointment only.

Once your order is ready, you’ll receive an email with pickup details and instructions.

Please wait for confirmation before arriving, as we do not have a public storefront.

All orders, excluding Custom Keepsakes, ship within 10–15 business days, unless noted as a pre-order or otherwise stated in the product description.

Business days are considered Monday through Friday, excluding holidays and owner vacation days.

Orders are final once placed, unless there was a mistake made on our end (wrong items, colors, or design) and the customer contacted us within 48 hours of the delivery or pickup date.

You can reach us by:

Email: unraveledthreadsco@gmail.com

Facebook Message: Unraveled Threads Collective

The Contact Us page

Once an order has shipped, Unraveled Threads Collective is not responsible for lost or damaged packages.

If your package is lost, damaged, or marked as delivered but not received, it is the customers responsibility to contact the carrier and file a claim directly with the carrier.